On Wednesday, April 24 my husband, Bud (Roy) suffered a severe stroke while we were vacationing on Maui. I contacted our travel insurance company, Allianz Global Assistance and within days they informed me that I would have a nurse to accompany us from bed to bed to get us home. Marie Jones was assigned to us and I met Marie in the hospital elevator when she arrived to do a medical assessment on Bud before flying to Kelowna that night. From the moment I met her I knew that my worries were over and my anxiety level dropped immediately.
I cannot express how wonderful Marie treated us both professionally and personally. Our flight schedule home was not ideal as we flew from Maui, to Seattle, to Vancouver to Kelowna This schedule would have been a nightmare for me if not for Marie’s experience. The way she looked after our luggage, our airport assistants, boarding passes, seat assignments….and on and on… was exceptional.
Marie’s personality is ideal for the job that she does. During flight delays and time spent at all the airports we had a lot of time to chat and to kind of get to know each other. We shared a lot of laughs and the mood was light. Marie spent extra time with us when we arrived in Kelowna as the hospital was not ready for us. She didn’t leave until she knew that we were being looked after.
I cannot express our gratitude enough. She is truly a remarkable lady/nurse.
You sent a wonderful nurse, Lisa, to escort me and my husband home from Dubai. I will be eternally grateful for this. Also, your medical team back here were so reassuring to us and were available to help whenever we rang. They rang us and kept us informed at all time, also guided us as to what we needed to do regarding my treatment in Dubai. Knowing experts were only a phone call away was very comforting, for this we want to say thank you to all your staff.
Thank you Simon and Sheila for getting my brother back home safe and sound. LifeSupport Air Medical Services did a fabulous professional job. I would highly recommend this service!
Thank you for the friendly, efficient service that you provided us! My Mom is still in the Red Deer Hospital undergoing rehab and making amazing progress. It was such a relief to have her back in Canada and know we got her there as quick as possible to start her path to recovery.
Thank you again!
Just want to say how good Lisa, RN Flight Nurse was transporting my husband home from Palm Springs to Kelowna on Feb 17/19. Everything went smoothly She was very kind in supporting me!”
Thank you again Lisa.
I’d like to thank you, and all the team members both front line and behind the scenes who helped make this happen. From our perspective, all of you gently lifted us up, and took us all home safe and sound. The transport team was wonderful, and everything went off without a hitch. It was so nice to have such support for family members too, it meant a lot to be able to travel with both my parents, as this was pretty tough for my mother.
So awesome patient and family centered care, and I would recommend this company in a heartbeat.
We used their services during a very stressful event. Life or death matter. Simon was incredible,compassionate and knowledgeable. He went out of his way to find things out and explain things.Many calls to keep us informed and reassure us. Above and Beyond! I hope you will never need this service but rest assured -that if you do it will be handled professionally and give you peace of mind.
I would like to give Lisa a special thanks as my transport nurse on a medical evacuation from Yuma to Calgary.
You provided the best possible assistance from pickup to drop off. From pit stops during ground transport to a meal at the airport and oxygen requirements during the flight, you were always ahead of me with options before I could ask.
Your interest in my well being and comfort was constant and very appreciated.
You took my and Yvonne’s concerns away the moment you arrived.
Thank you for all you have done
LIFESUPPORT Air Medical Services
LIFESUPPORT Air Medical Services, Inc is an internationally accredited, globally recognized medical air transport and emergency services company, with diversified services, serving multiple sectors, including governments, hospitals and health authorities, the travel & health insurance and financial sectors. Air Ambulance Executive Air Ambulance Commercial Airline Medical Escorts Commercial Airline Repatriation Commercial Airline Stretcher Service.
We provide Medical Escort Flights around the world from our bases in Vancouver, Calgary, Toronto and Frankfurt.