Patients and Families
Each and everyday, LIFESUPPORT Air Medical Services assists and supports patients and their families, using timely and appropriate air medical transportation arrangements. When you choose LIFESUPPORT Air Medical Services, your journey begins by knowing that you are working with an internationally accredited medical flight organization. We adhere to the highest standards of care in all of our dealings, and we are audited and accredited by the European Aeromedical Institute, a global air medical accrediting body recognized by the travel assistance and insurance industry around the world.
When you contact LIFESUPPORT Air Medical Services, a senior Case Manager is assigned to work collaboratively with you, providing personalized and professional service throughout the entire repatriation and medical flight process. Step by step, our Air Medical Case Managers, who are experienced healthcare clinicians and professionals in the global medical transport environment, will work with you, your Doctor and your care team members, to formulate a repatriation plan. The repatriation plan balances cost and care needs to find the right balance for a safe medical transport mission. Our case managers take all of the arrangements in hand, including receiving bed management if necessary. LIFESUPPORT Air Medical Services is not a broker. We provide service directly to you, with our own in house medical teams. When you contact us, you will be dealing with our teams, from start to finish.
If you or your family member is travelling by commercial airline with a medical escort, we will handle all medical logistics, such as ground transportation, arranging the airline ticketing, and confirming airline medical clearances with the airline. We have direct relationships with all major carriers around the world, and we will work with their medical departments in advance of your flight, to ensure proper arrangements are made and clearances are approved. We will organize on board oxygen if needed, and your medical care will be provided directly by one of our Air Medical Crew members – it is never outsourced or brokered out. Based on your medical care needs, we will utilize Registered Nurses, Physicians or Paramedics to assist you throughout your journey. Our service is bed to bed, door to door, and we handle all of the arrangements in a seamless and coordinate way, from start to finish.
For long journeys, inter-continental stretcher service is available through the network of global airlines that LIFESUPPORT Air Medical Services maintains direct commercial agreements with. We work on a daily basis with Cathay Pacific, Air New Zealand, Lufthansa, Air Canada and Emirates Airlines, just to name a few.
If you or your family member is travelling by air ambulance, you will be under the care of one of our internationally accredited Critical Care Transport Teams. Our air ambulances are staffed with two highly qualified pilots, and a Critical Care Registered Nurse, partnered with a Paramedic or Respiratory Therapist, depending on your care need. Our Air Medical Case Managers will organize all of the ground ambulance transfers, both from your facility, and to meet our air ambulance at the receiving airport. Our service is bed to bed, and is managed each step of the way by our highly qualified and experienced Case Managers.
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